Testimonials - McGrath Mazda Liverpool
Testimonials

Testimonials

We’re proud to be Sydney’s largest one-site Mazda dealer. But rest assured that being large won’t affect our personal service. It just means that we have everything you need under the one roof. Every staff member at McGrath Mazda Liverpool is specifically trained and dedicated to optimum service. Read our many testimonials below, we’re proud of being a personal and well-regarded Sydney Mazda Dealer.

I was contacted by your salesman Dennis Wheatley within three hours after making an enquiry to McGrath Mazda Liverpool.

I would like to thank you and your Team - especially Chris Willis, for the outstanding customer service I received in the purchase of my new Mazda CX5. It was a challenging process, as I bought the car “remotely” from Canberra, and there were few issues to be worked around. I can only praise the excellent service and personal attention I received from Chris and other members of McGrath Mazda Liverpool. Your professional and personal standards are outstanding, and you make the experience of purchasing a new Mazda car from your dealership a pleasure!

As a leadership coach and trainer, I would strongly recommend all car dealerships in Australia to model their staff training in customer service on you. You have done an excellent job with your Team - congratulations!

I’m loving my new Mazda CX5, and when it is time to get a new car again - please rest assured that I will be back at McGrath Mazda Liverpool talking to Chris :)

Best wishes.

- Anna Anderson

I recently purchased a 2013 Mazda CX9 from your Liverpool Mazda Dealership & wanted to write to you to congratulate Chris Willis on his wonderful service.

I have been looking at Mazda seven seater vehicles since around October last year. We recently welcomed child no 4 to our family, so I was in the last stages of pregnancy when we visited your showrooms in December of last year.

Chris Willis greeted us and instantly made us feel comfortable. He wasn’t overwhelming, just assertive which was very refreshing after visiting car dealer after car dealer looking for a suitable vehicle. We went for a test drive in the Mazda CX9 (all 5 of us) and felt as if nothing was too much trouble for Chris that day. He made the experience comfortable and was very friendly and patient with the whole family. He could answer all of our questions regarding the car – offered advice regarding the various CX9 models and was nothing but wonderful to deal with.

I had been actively looking for a couple of months & wasn’t quite sure which way to go. I went on to look at another 2 or 3 vehicles at different dealerships as well as having a look at the Mazda CX9 again at another Mazda Dealership, nobody else was as helpful or left an impression such as Chris, so I decided to go back to McGrath Mazda Liverpool and make the purchase of the 2013 Mazda CX9 which I just took delivery of on Thursday of last week.

After driving only Holden vehicles for 20+ years, I have only ever dealt with one dealership till now. Chris Willis professionalism is outstanding and really did make the difference. He was quick to follow-up with an ETA of the new vehicle and keep me informed along the way.

In this day and age it was very refreshing to come across a nice/genuine young man who was an absolute pleasure to do business with. My husband and I have already recommended friends to your dealership as they too are looking at a Mazda vehicle.

I wanted to let you know that you are onto a winner with Chris Willis & he should be congratulated for his good work. I trust you will pass on out comments to him. Looking forward to doing business again in the future.

Kind Regards,

- Debbie

I just wanted to thank you for your excellent customer service you provided with the purchase of my new Mazda recently from McGrath Mazda Liverpool.

You were very attentive and answered any questions or concerns I had; making me feel at ease especially after I had spoken to you about the concerns I originally had with my purchase.

You were always very professional and honest and always returned my phone calls and respond to emails promptly. You were also very helpful when I picked up my new Mazda and explained everything, going above and beyond your role – THANK YOU.

Testimonial Number 6: Refika Mustafa (Sales testimonial)
It is due to this excellent customer service that I recommended my sister to speak to you when purchasing her new car, and possibly my father upon his return from overseas.

Congratulations on having such a professional and excellent employee. Chris really made not only my experience, but I can also vouch for my sister, who also purchased a new car from Chris, who made our experience with your McGrath Mazda Dealership in Liverpool, a wonderful one. It is customer service like this that will bring more business to the company and spread good worth of mouth, as Chris has already done.

Thank you once again.
Regards.

- Jay

To the Manager of Mazda new car sales,

I am writing to express my appreciation for the exceptional service and hospitality that I received when visiting your premises at McGrath Mazda Liverpool.

I initially approached reception to ask for assistance with a new car purchase, during a very busy Sunday afternoon. After a short wait I was introduced to AJ Rasteen who assisted me with my queries on purchasing a new Mazda 3.

AJ made it easy to decide which model of car would meet my requirements and helped me narrow down my choices very quickly and efficiently. AJ organised a test drive on the spot and within a few minutes of drinking my complimentary coffee, we were on the road! It wasn't long after, that I was convinced the Mazda 3 SP25 was the car for me.

I took delivery of my car only two days later and have been enjoying driving her all week into the city and back to the suburbs. It’s the best purchase I've made in a long time!

Please pass on my thanks to AJ for his truly exceptional customer service skills and honest approach.

Sincerely.

- Mita Christophy

I just wanted to drop you a quick line to give some positive feedback regarding Jamie Gigg. Jamie was involved in the handover of my new Mazda CX7 last year, so when my daughter was looking for a Mazda 2, I called him. He arranged for her new car with a minimum of fuss, the whole transaction was so smooth and quick. He is a pleasure to deal with, especially when compared to other "car salesmen". Helpful, friendly and knowledgeable.

Its not often I feel compelled to give such positive feedback, however, in this case it's warranted. You've got a great employee there!

- Colleen Osborne

We have just purchased a new Mazda 3 through McGrath Mazda Liverpool. Our sales person was Joe Flippin. I would like to pass on our thanks to you and your staff. We as a family have purchased a good number of new cars, however never had the service that Joe has offered and continues to do so. The whole experience has been excellent, and has left us giving the highest of praises to all who will listen. I can say for sure we will be backto your Mazda Dealership, please pass on our thanks to Joe.

Kind regards.

- Francesca and Peter

I want to express my sincere gratitude to your Sales Consultant, Chris Willis who has been a brilliant help in organising my new Mazda 2. As you are aware I was left suddenly without a car just over two weeks ago when my ‘very old’ car broke down permanently. Within half a day I had a loan car and the car I wanted was on its way. It was Chris’ day off but somehow, miraculously he dropped by work and had called me within 15 minutes of my call to McGrath Mazda Liverpool to reassure me that all would be okay. Nothing was too much trouble for Chris; he took everything in his stride and made the whole experience of buying a new Mazda 2 very smooth and hassle free. I also acknowledge your assistance on this day and thank you sincerely.

I cannot fault Chris’s customer service; he was genuine & sincere, professional, efficient & friendly and delivered all that he promised he would and more and even managed to beat his own timeframe! Chris’s communication skills were excellent. I feel qualified to comment on these as I teach communication skills, including skills to salespeople as part of my work! In my experience, skills like Chris’s are actually quite rare.

I am sure that Chris is an asset to your team and I am very grateful for his help in this instance. My husband and I are planning on buying another car within the next six months and we won’t hesitate to come in and see Chris at your Mazda Dealership in Liverpool. We wish you and your team all the best,

Yours sincerely.

- Trudy Wilson

Love the car, drove it a bit now, think it is fantastic. The wife loves it, the kids will never give it back…………….we got it for them anyway, next year we will get a Mazda 2 for my daughter.

You have been great, even if I didn’t know you, I still would have thought your service / sales was fantastic. You made me and my wife feel very welcome and totally comfortable with purchase and the purchase process.

Like I said the first time ‘If I buy a Mazda it will be from you at McGrath Mazda Liverpool”, I will say now, “if, and when I buy a Mazda, it will be from you, or any of my friends want to buy a Mazda car, I will recommend you”. You made the purchase very easy, always were professional. Thank you very much.

- Phillip

I want to thank you for the service that you gave me when buying my Mazda 2. You made buying a new car fun and exciting. Your professionalism, your manner and your willingness to help a new customer is outstanding. I am looking forward to the survey that is being emailed to me. I would recommend Aj Rasteen to anyone that wants to buy a new car. Thank you.

- Yvette Clements

Wanted to drop you a quick note to you to mention the excellent service I have received by Chris. My wife and I have done the rounds with various Mazda dealers over the weekend and have experienced them all. Chris has been upfront and helpful thought the whole process. Even though I was offered the same deal from another Sydney Mazda Dealer, Chris’s responsiveness and professionalism has ensured that McGrath Mazda Liverpool win the business and more importantly, probably a customer for life.

- Paul Tuffs

I wish to express my appreciation to the Mazda Service Department Manager, Phil Chadwick for his caring, friendly and outstanding service provided to me when I had the 30,000km servicing done for my daughter's Mazda 2 last Saturday (1 Sept 2012) at McGrath Mazda Liverpool. Although it took a bit longer than I planned for, it was worth the wait. Mr Chadwick's and other frontline service staff's professionalism and attention to customer care exceeded my expectations. Liverpool is a long way from Blacktown, but I would rather get my car serviced at McGrath Mazda Liverpool than anywhere else.

- Jay Ramasamy

Our experience with McGrath Mazda Liverpool and Mazda salesman Christian Abusada, has been exceptional. I have already completed the survey from Mazda. I have also already recommended my Father in Law to Christian and your dealership as he was so impressed with my deal and my new Mazda 6. He has also purchased an identical Mazda 6 from Christian and McGrath Mazda Liverpool.

- Al

Just a brief note to thank you for all your help with the purchase of my Mazda car. I really appreciated your friendly, approachable manner and your genuine willingness to assist with all my requests. It was a pleasure to work with you to achieve my goals and I wish you every success for the future.
Green cars are in!

- Di

I recently purchased a new Mazda CX 7 from McGrath Mazda Liverpool and wish to acknowledge the exceptional service provided by one of your staff members. Chris Willis is my point of contact with the dealership and from the very beginning I was very happy with the way that Chris handled the process from the initial look at the vehicle, to the appraisal of my trade vehicle right through the finance and delivery.

Chris took the time to deliver my vehicle on a Saturday morning as I was unable to make the original Friday delivery, nothing was too hard for Chris and I was kept informed of the entire process. Chris has made the daunting task of purchasing a brand new Mazda vehicle a very pleasurable experience and I would not hesitate in recommending to family and friends to see Chris when they are in the market to purchase a new vehicle.

- Robert

I would like to bring to your attention my dealings with Stephanie who has continually provided me with exceptional customer service which comes natural to her.

Over the last year I have liaised with her by phone and in person in regards to my car servicing at your Mazda Service Centre in Liverpool. Her professionalism, expertise, friendly and polite characteristics is to be highlighted as she has consistently delivered this service to me. My first dealing with her was last year on one of my scheduled car service and so kindly, and honestly suggested on an intermediate service due to low kms. She has a genuine and caring nature with unsurpassed customer service skills which clearly is committed to Mazda's whole customer experience vision. It must be noted, it was her honesty that actually persuaded me to continue the regular servicing of my Mazda.

Without a doubt, she is star quality and certainly an asset to McGrath Mazda Liverpool, her work ethics are to be commended. Thank you Stephanie for the service you have provided me with, you are absolutely deserving of this recognition. Taking the time to address such people is a small token of my appreciation and highlighting them ensures the business has got it right.

All the very best and hope to see you on my next service.

Thank you.

- Isabella Zannino

On Monday 20th May I had a service completed at your Mazda Service Centre in Liverpool, and McGrath Mazda Liverpool is to be congratulated for having such great staff.

I was attended on the front counter by Alan Boland and told him I had problems, having recently lost my wife, borrowing her car key, then losing it. I felt it could be in the car. As a war veteran from World War two having a metal hip and two full metal knees, I can't bend properly.

I again began using my car key to find the battery flat. He said we will commence the service but first we will look for the missing key. In a matter of minutes he returned with the missing key and gave me a Mazda key chain. On completion of the work, he then escorted me to my car ensuring me everything had been done.

I would be obliged if you could inform him of my complete satisfaction, and the courtesy he had shown me.

Yours faithfully.

- Christopher Byrne